Shipping with MAR

fast .. efficient .. environmentally friendly
1- When will my order arrive?

Our estimated delivery time is 3-5 business days.

However, actual delivery times may vary based on location and other factors.

2- Do you offer free shipping?

We offer free standard shipping for orders over €99 in Europe.

3- Do I have to pay shipping?

Shipping costs vary depending on order value and location. Shipping costs are calculated at checkout.

4- Which company do you ship with?

We ship with multiple carriers including DHL GoGreen.

5- How can I track my order?

You will receive a tracking number via email when your order ships. You can use this tracking number to track your order on DHL's website.

6- Do I pay VAT for the order or is it included?

All prices stated on our website include the statutory VAT. You will not be charged any additional VAT.

7- What if the item I received is damaged or faulty?

If the item you have received is damaged or faulty, please contact our customer service team within 14 days of receiving your order. We will arrange a replacement or refund.

8- Can I change my shipping address after placing an order?

Please make sure you enter the correct shipping address at checkout.

However, if the product has not yet been dispatched and you contact customer service as soon as possible, there may be a chance of changing the address.

Once the product has already been dispatched, the delivery address can no longer be changed.

9- Is your shipping process eco-friendly?

We are committed to reducing our environmental impact. We use sustainable packaging materials whenever possible and work with carriers who share our commitment to sustainability.

That's why we decided to ship with DHL GoGreen, which reduces our CO2 emissions. In addition, where possible, we ship using shipping bags, which minimizes packaging size and makes it easier for the carrier to ship more products in a more environmentally friendly manner.

10- What if my package is lost or damaged in transit?

If your package is lost or damaged in transit, please contact our customer service as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.

11- Which countries do you ship to?

We deliver to most countries in Europe.

If you are outside of Europe and interested in our clothing, you can contact customer service. Depending on the situation, we might be able to arrange shipping.

12- Can I combine shipping for multiple orders?

Yes, you can combine shipping costs for multiple orders placed on the same day. However, please note that shipping costs are calculated based on the total weight of the combined orders.

13- What happens if I'm not at home to receive my package?

If you are not at home to receive your package, the courier will usually leave a note with instructions for re-delivery or collection. Please follow the instructions on the notification to ensure you receive your package.

To ask? Contact us ...

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