MAR Help Center

Professional.. Fast.. Reliable

To ship

1- When will my order arrive?

Our estimated delivery time is 3-5 business days.

However, actual delivery times may vary based on location and other factors.

2- Do you offer free shipping?

We offer free standard shipping for orders over €99 in Europe.

3- Which company do you ship with?

We ship with multiple carriers including DHL GoGreen.

4- How can I track my order?

You will receive a tracking number via email when your order ships. You can use this tracking number to track your order on DHL's website.

5- What if the item I received is damaged or faulty?

If the item you have received is damaged or faulty, please contact our customer service team within 14 days of receiving your order. We will arrange a replacement or refund.


1- What is our return policy?

Our returns policy allows you to return any item within 14 days of receipt.

To be eligible for a return, the item must be in its original condition, unused and with all tags and packaging intact.

2- What condition does the item need to be in to be eligible for a return?

To be eligible for a return, the item must be in its original condition, unused and with all tags and packaging intact.

3- Can the item be exchanged for a different size or color?

Of course, you can exchange the item for a different size or color as long as we have it in stock. Please contact us for more information. However, you have to pay for the shipping.

4- Who pays the shipping costs for returning the item?

You will be responsible for the shipping cost of returning the item.

5- How do I get my refund?

You will usually receive a refund back to the same form of payment that you used to make the purchase.

6- Will the taxes paid be refunded for the returned item?

If you paid taxes on the returned item, you should receive a refund of those taxes.

Shop safely

1- How can I make sure is safe?

Look at the lock icon in the address bar. This symbol means that the connection to is secure. Therefore, you can move safely through the webshop.

2- Is my personal and financial information safe when I shop online?

We collect some data about you. This is because we need to know your name, email, address and mobile phone number in order to ship the product to you. However, we don't have any payment information at all as it is processed through the Shopify payment provider. This is a secure gateway in Europe to process payments without revealing cardholder details.

Your personal information is used to communicate with you.

You can read our privacy policy here

3- How does protect my data and prevent fraud?

We employ an accurate Shopify system to process all orders and customer information. The platform is very secure and all customer data is very complex to access.

You can learn more about this in Shopify 's data security measures.

4- What are the payment options and how secure are they?

MAR is extremely careful when selecting payment service providers. All payment providers on are 100% secure and you can safely use all payment options we offer.

We currently offer a wide range of payment options to simplify your payment process: Credit Card, PayPal, iDeal, Sofort, Klarna, GiroPay, ApplePay, GooglePay, ShopPay and AmazonPay.

However, if you don't find your preferred payment method, please contact our experts on the contact page and we'll be happy to help you with your payment.

To ask? Contact us ...